Free Trial Offer? Think Twice!

Safe and Prepared - Helpful Tips
Published Wednesday, January 4, 2017

Many products advertise free trial offers that claim to be "risk free" or offer a "money-back guarantee." However, some "free" trial offers end up being traps that lock consumers into plans that charge automatic recurring fees.

Often a free trial offer will require you to provide your credit card information for a nominal activation or shipping fee. However, once you accept the free trial offer and the company has your payment information, you may be charged for products you never ordered. Here are some ways you can protect yourself from these frustrating "free" trial offers:

SS  Understand the terms and conditions: If you can't find the terms and conditions for the offer, or they are not explicitly clear, don't agree to the offer.

SS  Do your research: If you are not familiar with the company, look them up via the Better Business Bureau or other consumer review site. 

SS  Keep track of time: Mark your calendar to make sure you cancel before the end of the free trial period so you don't get stuck with unwanted products and recurring charges.

SS  Monitor your financial statements: If you see charges you didn't agree to, contact the free trial company directly to cancel future charges. You can also work with your financial institution to dispute future charges.

Be wary of signing up to receive random products or services that claim to be "free." If you are considering an offer, read and understand the fine print before making a decision. If you have questions about a free trial offer, feel free to contact an AARP Foundation ElderWatch volunteer specialist at 800-222-4444, option 2, to talk you through the situation.